FAQ

Frequently Asked Questions

Where do you ship?

We ship across the United States. Most orders arrive within 7-14 business days, with tracking provided as soon as your order leaves the warehouse.

How long does fulfillment take?

Orders are processed within 1-3 business days. You will receive a shipping confirmation email with tracking once your item ships.

What is your return policy?

We want you and your pet to be happy. If something is not right, contact us within 30 days of delivery and we will make it right - see our Refund Policy for full details.

Are your products safe for my pet?

We curate products designed with pet safety in mind. Always supervise your pet with new toys or accessories, and reach out if you have questions about a specific product.